Frequently asked questions

Find answers to common questions about our merchandise, order process, and how you can further support Second Chance Horse Rescue UK. We aim to be transparent and helpful, providing all the information you need.

Your questions answered

At Second Chance Horse Rescue UK Merchandise, we're dedicated to supporting a cause we deeply care about. Our approach is rooted in quality and integrity, ensuring that every item you purchase directly contributes to the welfare of horses in need. Below, you'll find answers to some of the most common questions we receive.

How long will my order take?
Turnaround time is 2-3 weeks as each item is made to order. We appreciate your patience as we create your unique merchandise.

What key details should I know about your products or the charity?
All our items are made to order, ensuring quality and reducing waste. Every purchase directly supports Second Chance Horse Rescue UK in their vital work.

Where are the products made?
Our clothing is designed and produced with care to promote the Second Chance Horse Rescue UK charity. We partner with local suppliers where possible.

Can I return an item?

As items are made to order, returns are generally not accepted unless there is a defect. Please contact us at info@secondchancehorserescueukmerchandise.co.uk for any concerns.

How can I best support Second Chance Horse Rescue UK?
Besides buying merchandise, you can support us by volunteering your time, sharing our mission with friends and family, and making direct donations to the charity.

Do you ship internationally?

Currently, we primarily ship within the UK. Please contact us at info@secondchancehorserescueukmerchandise.co.uk if you have an international shipping inquiry.

Can I suggest new merchandise ideas?

We welcome your ideas! Please send your suggestions to info@secondhancehorserescueukmerchandise.co.uk . We love hearing from our supporters.

How do I contact customer service?

You can reach our customer service team by emailing info@secondchancehorserescueukmerchandise.co.uk . We aim to respond within 24-48 hours.

Make a difference today

Your support, whether through purchasing merchandise, volunteering, or spreading awareness, directly impacts the lives of rescued horses. Join us in making a real difference and become a part of the Second Chance Horse Rescue UK story.